Power Outage Info

Call us at 746-1583 anytime day or night, to report a power outage. We do our best to ensure you have as few service interruptions as possible, but sometimes weather conditions or car accidents cause the power to go out.

You can also check the STORM CENTRAL Outage Center for more information on current known outages. This site contains information on current outages, safety tips, and information on how to properly prepare for an outage. You can also fill out an online form to report an outage. PLEASE NOTE, online forms are only checked during normal business hours. For immediate assistance, you should call Emerald at 746-1583.

If your power goes out, here's what to do:

First

Check your fuses and circuit breakers. Make sure that everyone in your family knows where the breaker box is located and how to handle fuses and breakers. If this isn't the source of the problem, CALL EMERALD at 746-1583.

You can also check our the STORMCENTRAL Outage Center for information on current outages. You can fill out an online for to report an outage. PLEASE NOTE, online forms are only checked during normal business hours. For immediate assistance, you should call Emerald at 746-1583.

We don't automatically know when there's an outage. We rely on you to let us know. If the phone is busy, it most likely means the outage is widespread and many people are calling in. Listen to the outgoing message to see if we are already aware of an outage in your area. If we know of an outage, we try to change the message to include the location within 30 minutes.

When you call, you'll reach our switchboard answering service. Press 3 to report an new outage and we'll connect you to our Operations Department. Tell us your name, address and phone number and anything you saw or heard (like a loud explosion, a line down or a fallen tree limb) that might help us locate the problem.

Second

Turn off your electric water heater (usually the top left-hand circuit breaker) and unplug any solid-state electrical equipment (microwave, VCR, TV) so that it won't be damaged by a power overload when the electricity comes back on.

Turn on your porch light or other outside light so that when our crews are in the area they can more easily see which houses have power and which don't. It also helps them know when and where the power is back on.

Be Prepared

Have candles, matches, a flashlight and a battery-powered radio (with fresh batteries) in an easily accessible place. In the event of a major power outage, we will notify local radio stations of the situation, and they will keep you informed. Please call EPUD only once. During a major outage, the switchboard is very, very busy.

After power is restored, we will call you back to make sure everything is back to normal (if you called in to report the outage and left us your phone number).